Updated 2026-10-11

Merchandise shipping & returns

Delivery and payment

Made to order. Estimated U.S. delivery: 3–4 weeks from payment. Payment is collected at checkout. Orders enter production after payment clearance and order processing; this time is included in the delivery estimate. We aim to ship within 21 calendar days. Tracking is emailed when each package ships.

We collect the full purchase price, shipping and applicable tax at checkout. Merchandise is produced and shipped by Printful. Standard shipping is available to the 50 U.S. states and Washington, D.C.; other destinations are unavailable at launch. Shipping is calculated for your complete merchandise cart. Caps and apparel may arrive in separate packages.

Delays

If we cannot ship within 21 calendar days or expect delivery beyond the original 4-week window, we will notify you with a revised date and a choice to accept the delay or cancel for a prompt refund of the unshipped merchandise, its shipping and applicable tax. We will not treat silence as acceptance of a delay. If an order has not been released to production by its dispatch deadline, we cancel and submit its merchandise refund. Carrier disruptions may affect delivery after dispatch; contact us for help.

Cancellation

You may request cancellation before production begins by emailing support@litfactorynyc.com with your order number. Once Printful starts production, ordinary cancellation may no longer be possible. Delay-related refund rights and remedies for defects remain available. Refunds go to the original payment method; bank processing determines when the credit appears.

Sizing and made-to-order returns

Review the product size chart before purchasing. We do not offer returns or exchanges for change of mind or an incorrect size selection once an item enters production. This does not limit rights for defective, incorrect or undelivered items.

Damaged, incorrect or missing items

Email support@litfactorynyc.com promptly with your order number and photographs where relevant. For damaged or incorrect items, contact us within 30 days of delivery; for a missing package, within 30 days of the estimated delivery date. We will investigate and arrange an appropriate replacement or refund. Do not send items to the studio or return a product without instructions.

Mixed orders and privacy

Digital purchases in the same cart are delivered separately after successful payment. The merchandise delivery estimate does not delay software licenses. We share your delivery details with Printful and shipping carriers to fulfill the order. See our privacy policy.

Order support: support@litfactorynyc.com.